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[Shipping & Delivery] How do I know which logistics provider is delivering my parcel?

English | Bahasa Malaysia

 

Buyers will be able to view and choose from one of the following shipping options that suit their needs.

 

  • Same Day Delivery
  • Next Day Delivery
  • 2-Day Delivery
  • Self Collection Point
  • Doorstep Delivery
  • Standard Doorstep Delivery (International)
  • Express Delivery (International)
  • Doorstep Delivery (Sea Shipping)
  • Doorstep Delivery (International Sea Shipping)
  • Economy Delivery (Mail Drop)
  • Bulky Delivery
  • In-Store Pickup
  • Installation Service
  • Seller's Own Fleet (West Malaysia/East Malaysia)*

 

⚠️Note:

 

  • Shipping channels under Others (West Malaysia/East Malaysia) will fall under Non-Shopee Supported Logistics. 

 

Shopee will then allocate the order to the most suitable logistics provider for delivery. Buyers will be able to view the allocated logistics provider in the Order Details Page once: 

 

Before Order Shipped
 
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Before the seller arranges for your order shipment, only the Standard Service Type channel that you have selected can be viewed as seen above. 

 

After Order Shipped

 

After the seller arranges for shipment, the allocated shipping provider and tracking number will be shown below the Standard Service Type channel. Follow the steps below to view the logistics provider delivering your parcel and the tracking number for your parcel:

 

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Step 1: Go to the Me tab 

Step 2: Click on To Receive

Step 3: Select the order

Step 4: View the Logistics Provider delivering your parcel

 

Overseas Orders

 

If you have an Overseas Order, please know that the logistics provider will not be shown on the Order Details Page. However, you can find the logistics provider delivering your parcel by following the steps below:

 

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Step 1: Go to the Me tab 

Step 2: Click on To Receive

Step 3: Select the order

Step 4: Click on Shipping Information

Step 5: View the Logistics Provider delivering your parcel

 

For further assistance, kindly contact us via the channels at the bottom of the page.

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